NAVAA
Year-End Evaluation July 2003-June 2004
Performance and Results of Your Agency’s Work with Performance Vistas, Inc.  

Please reflect on the past year’s contract and provide us with feedback. Rest assured, we will use your thoughts to find ways to improve our services.  

Please rate each item on a 10-point scale, with 10 being the highest. Thanks for sharing your valuable time!  

Service Orientation:

1.         How satisfied are you with the responsiveness of PVI in meeting your agency’s needs for the project? 9 

2.        How satisfied are you with PVI’s communication with your agency?  8 

3.        How satisfied are you with PVI’s availability to your agency? 9 

4.        How satisfied are you with the professional attitudes and appearance of PVI’s staff? 9 

5.        How satisfied are you with the preparation of PVI’s staff? 8 

6.        How satisfied are you with the timeliness of any products PVI has produced under the contract? 8 

Quality of Services:

7.        How satisfied are you with the overall quality of services provided by PVI through this contract? 10 

8.        How satisfied are you with the accuracy of any products PVI has produced under the contract? 9 

9.        How satisfied are you with the usefulness of any products PVI has produced under the contract? 9 

10.     How satisfied are you with the facilitation by PVI staff of meetings conducted under the contract? 9 

11.     How satisfied are you with the effectiveness of the services provided by PVI under the contract? 9 

12.     How much has the quality of PVI’s services improved over last year’s services? If so, in what ways? na 

Project Results:

13.     To what extent has PVI accomplished the goals of the project with your agency? 9 

14.     To what extent has PVI enhanced the cooperation and communication among your people? na 

15.     A major goal of PVI’s contracts is to build your agency’s capacity. How successful have we been? 8 

16.     How satisfied are you with the project’s results? 9 

Improvement Suggestions:

17.     Think about the time you were most disappointed with PVI. Please tell us what went wrong, how it was resolved, and how you wish it had turned out.

                                Nothing went wrong, so far as I’m aware. 

18.     Think about the time you were most pleased with PVI. Please tell us what went well, how it ended, and how you would like us to apply the lesson to our other work with your agency and others like it.

                                Cooperative, collaborative working relationship