Year-End Evaluation July 2003-June 2004  OF VOCA GRANT
Performance and Results of Your Agency’s Work with Performance Vistas, Inc.  

Please reflect on the past year’s contract and provide us with feedback. Rest assured, we will use your thoughts to find ways to improve our services.  

Please rate each item on a 10-point scale, with 10 being the highest. Thanks for sharing your valuable time!

Service Orientation:

1.        How satisfied are you with the responsiveness of PVI in meeting your agency’s needs for the project?
10

2.        How satisfied are you with PVI’s communication with your agency?
10

3.        How satisfied are you with PVI’s availability to your agency?
10

4.        How satisfied are you with the professional attitudes and appearance of PVI’s staff?
10

5.        How satisfied are you with the preparation of PVI’s staff?
10

6.        How satisfied are you with the timeliness of any products PVI has produced under the contract?
10

Quality of Services:

7.        How satisfied are you with the overall quality of services provided by PVI through this contract?
10

8.        How satisfied are you with the accuracy of any products PVI has produced under the contract?
10

9.        How satisfied are you with the usefulness of any products PVI has produced under the contract?
10

10.     How satisfied are you with the facilitation by PVI staff of meetings conducted under the contract?
10

11.     How satisfied are you with the effectiveness of the services provided by PVI under the contract?
10

12.     How much has the quality of PVI’s services improved over last year’s services? If so, in what ways?
We have all evolved and grown as we consistently found ways to improve the process s and the learning

Project Results:

13.     To what extent has PVI accomplished the goals of the project with your agency?
All the goals have been accomplished

14.     To what extent has PVI enhanced the cooperation and communication among your people?
We all have an increased appreciation of each others responsibilities fit into the whole

15.     A major goal of PVI’s contracts is to build your agency’s capacity. How successful have we been?
Over theTop!!  What we have been able to achieve with our subrecipients related to Managing for Results has been exceptional

16.     How satisfied are you with the project’s results?
I am very satisfied

Improvement Suggestions:

17.     Think about the time you were most disappointed with PVI. Please tell us what went wrong, how it was resolved, and how you wish it had turned out.
Time management in training sessions has sometimes been a problem.  We have all occasionally underestimated the amount of time needed to cover an issue.  Efforts to manage have always been implemented.  Such different levels of subrecipient competencies have complicated the process.  

18.     Think about the time you were most pleased with PVI. Please tell us what went well, how it ended, and how you would like us to apply the lesson to our other work with your agency and others like it.
We have always worked very well with all the PVI staff.  It has been a very beneficial relationship that has provided as much to Victim Services staff as it has to our subrecipients. 

19.     What is the most important thing you think Performance Vistas should do to improve for the next year?
More of the same.  Great communication should continue.