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site and all its contents are copyright © 2004 Performance Vistas, Inc. All rights
reserved.
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PVI Values
| Have you been to the Blue Ridge? Some of us grew up near those
mountains—a great setting for growth and change. And a pretty good base for learning
what matters in life: The day we claim to be "experts" is the day we stop
growing. PVI believes in growth and change. Leaders create an environment where
mistakes are learning opportunities, where continuous improvement processes are as
stimulating as driving a winding mountain road. We believe in teamwork and open, honest,
participatory leadership, shared ownership of successes and mistakes. Shared
accountability.
Maybe most of all, we believe in partnership, communication, and PROCESS. A love
of learning… These concepts have driven our work since 1979… |
Organizational Learning
Organizational learning is the system-wide pursuit of knowledge and
information. We use systems thinking and analytical tools, but we also look beyond
activity and output statistics, to stay focused on our clients’ results. We invest in
participatory decision-making. That requires us to work through our service delivery
partners using actionable data, stakeholder involvement, and facilitated decision
processes.
Leadership and Management
PVI believes it takes both leadership and management skills to achieve results today.
Leadership is staff-centered and client-focused. Management means balancing accountability
with the tools and resources to accomplish results.
Strategic Direction Setting
Strategic Planning looks years ahead to consider how changing community needs, resource
limitations (i.e., unmet needs), and program performance are influencing mission
accomplishment. We believe in monitoring the expectations and satisfaction levels of
agency stakeholders, which includes line staff and clients, as well as the public and
power brokers. We even conduct focus groups with our clients’ agency partners!
Rational Quality Improvement Processes
At PVI we are committed to principles of continuous process improvement, service
effectiveness and quality:
- Our client agencies establish performance measures and measurement systems, using action
work groups of state and county staffs for the design work. They use performance data to
identify strengths and weaknesses, analyze processes and develop action plans for
improvements. State staff partner up with county staff for assessments of the key
indicators of success. The findings help set action plans from process re-engineering to
budget adjustments.
- Our clients’ leaders learn to facilitate self-appraisals of the local
agencies’ working atmospheres (i.e., vision, morale, teamwork, communication, etc.).
Local staffs develop action plans to guide their own climate improvements. Our client
agencies have been analyzing workforce availability and caseworker workloads in all their
program areas since 1984. Our philosophy is that no local service delivery unit should be
expected to perform at high levels of quality unless the resources are available to
support that quality work. To that end, we believe that everyone should know how the
services processes are changing incrementally with each policy or procedure change, and
that each change should come with a workload impact analysis. We also believe in using the
workload data, tuned to changing patterns of service demand, to develop personnel budgets
that are balanced with the outcome measures we expect to accomplish.
For more, click here to see History of Excellence or Planning Tools!
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"I have noted the
(PVI) people have taken time to learn what we consider to be priorities, and what we
considered to be important. And, they have been flexible about their agenda, listened to
us change things up. It has been an evolutionary process, and I think that for me that is
a high evaluation for an organization...
"They saw early on what an opportunity for
collaboration they had created in the process of this training, and they made time for us
in our meetings to get together with other organizations while we were gathered for the
training and to do that type of collaborative thinking."
—Bill Haley, Legal Services of
South-Central TN |
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